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Frequently Asked Questions
If we did not answer your question here, feel free to reach out to our customer service team at info@splash30.com
Shipping & Returns
Standard shipping takes 3-5 working days across Pakistan.
A tracking link is sent via WhatsApp and email once your order ships, along with the courier's name. Check your spam folder if you don't see the confirmation email. You can also reach out via email, Facebook, Instagram, or WhatsApp to ask about your order status.
Yes, returns and exchanges are accepted within 14 days of delivery, provided the item is unused, not part of a promotional/discount sale, and has all original packaging and tags intact. Customized items cannot be refunded or exchanged.
We deliver across Pakistan and internationally wherever courier service is available. For international orders, please contact Customer Services.
Orders
We accept Cash on Delivery (COD) and online payment via Visa or Mastercard debit/credit cards. A PDF invoice is sent when you place your order.
Orders can be cancelled within 24 hours of placing them, as long as it's before dispatch. Contact our support team via Call, WhatsApp, Email, Instagram, or Facebook before dispatch — Splash30 isn't responsible once a parcel has been dispatched or delivered. Splash30 may also cancel orders for reasons such as an out-of-stock item, fake information, incomplete details, or a missing online payment slip.
Any item accidentally or incorrectly sent to us that isn't a Splash30 product remains the sender's responsibility, not Splash30's. We'll try our best to help, but can't guarantee a resolution.
Products
Size charts are available on every product page, listed in inches. Sizing generally runs true to size; oversized items are noted specifically on that product's page.
Follow our social media accounts for restock updates. We work to restock popular items as quickly as possible.
